One of the most rewarding things about conducting a funeral ceremony is finding the words that make people say, “Yes! That’s her. That’s exactly her.” Now, I won’t pretend that’s always easy. There are all sorts of challenges that can get in the way of At a crematorium, time can be tight. And even when there’s no clock glaring at you, it’s hard for families to pin down the right words. You’re exhausted, blindsided by grief, and the doorbell keeps going with well-meaning visi